Chester House Front Office Receptionist Job vacancy in Nairobi Kenya september 2012
Urgently Required
Job Title: Front Office Receptionist
Reports to: Front Office Supervisor
Duty station: Chester House – Nairobi
Key task
Reports to: Front Office Supervisor
Duty station: Chester House – Nairobi
Key task
Responsible for delivering friendly, efficient customer service and
creating a warm and welcoming atmosphere for all of our guests, with
the key aim of retaining and attracting new customers.
Duties and Responsibilities
- Deliver excellent customer service, at all times
- Assist in keeping the front office reception area clean and tidy, at all times
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
- Administer all reservations, cancellations and no-shows, in line with company policy
- Keep up to date with current promotions and apartment pricing, to provide information to guests, on request, while maximizing room sales’ opportunities
- Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
- Provide reports, as required, for housekeepers and management
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Job specification of Front Office Receptionist
- Diploma or a Certificate in front office operations from Kenya Utalii College or equivalent
- 2-3 years experience in hospitality industry; specialty in handling front office operations will be desirable
- Customer care skills
- Excellent verbal and written skills
- Excellent interpersonal skills
- Public relations skills
- Numeracy skills
- Self organisation skills
- Attention to detail
Email your application and CV to: careers@monarch.co.ke
